Assertiveness

Definition

Giving direction to tasks and people in a confident and effective manner. Using judgement on when to take the lead and when to follow others when working in teams and groups and when to question others. Having the confidence to say no and set appropriate professional boundaries, while also using judgement on when to be flexible and compromise.

Resources

Self-assessment

• Self awareness assertiveness assessments

Articles

• Top tips for being assertive not aggressive

LinkedIn Learning courses

• Assertiveness courses
• Communicating with confidence

Toolkits

• Difficult conversations toolkit

Events

Book onto related training events on MyCareerHub:

Appointment and events system