Definition
Using work-appropriate communication styles through understanding the needs of others, active listening, asking good questions and showing empathy to navigate complex work environments. The ability to network (both in-person and online), give and receive effective feedback and have difficult conversations/deal with conflict effectively.
Essential resources
Videos
- How to speak so that people want to listen
- 10 ways to have a better conversation
- Become professional (UG)
- Toolkit: Become professional
Articles
Additional resources
- The importance of good conversation and how to have it
- How to disagree productively and find common ground
- Dare to disagree
- How to hack networking
- Giving and Receiving Feedback Toolkit
- How to introduce yourself so you'll be unforgettable (in a good way!)
- Become professional (PG)
Events
Book onto related training events on MyCareerHub: